Support Policy Page

Support Policy

At MRPcut Ltd., we are committed to providing you with excellent customer service and support. Our goal is to ensure that your shopping experience on our online cosmetic shop is easy and enjoyable.

1. Contact Information: If you have any questions or concerns about our products or services, please email us at [support@mrpcut.com] . Our customer service team is available to assist you with any inquiries you may have.

2. Response Time: We aim to respond to all customer inquiries within 24 hours during weekdays. However, during weekends and holidays, response times may be delayed.

3. Technical Support: If you experience any technical issues with our website or any of our online services, please contact our technical support team through email at [support@mrpcut.com]. We will work quickly to resolve any issues you may be experiencing.

4. Returns and Refunds: If you have any questions or concerns about returns or refunds, please refer to our refund policy on our website or email us at [support@mrpcut.com]. We will work with you to resolve any issues you may have.

5. Feedback: We value your feedback and encourage you to share your thoughts and suggestions with us. Please contact us at the same email address with any feedback you may have.

Thank you for choosing MRPcut Ltd. for your cosmetic needs. We look forward to providing you with excellent customer service and support.